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, Wayne Pepper Consulting

Charles is either you, or he’s on your team. He’s doing his best but needs your help. Take a look.

Charles on Roles

As much as we would like to think that a creative organization can defy the traditional titles of “manager” “director” and “VP”, there’s a reason for delineating roles, and that’s so team members can know what is and what is…

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Charles on Alignment

When communicating purpose, direction and values, team leaders not only have to live them by “walking the walk” but also by repeating them in a variety of communications so the team knows they are more than nice words that no…

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Charles on Decisions

When team members are unclear if they can make decisions on their own, they default into either calling meetings to make sure everyone else is “on board” or sending around emails to attempt to gain the same buy-in. Empowering those…

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Charles on Productivity

In a perfect world everyone would keep their agreements and get their work done on time. There would be therefore no reason to track anyone else’s agreements. Unfortunately, we don’t live in that world. This means team leaders need to…

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Charles on Working Styles

It’s easy to assume that the good, smart, people are the ones just like you, they act like you and they think like you, but there’s a tremendous value to having a diversity of ideas, approaches and working styles, especially…

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Charles on Communication

Some people live in email, others in text or chat, and still others insist on having face to face conversations. All three have their advantages and disadvantages, and it’s also good to know and remember the preferences of your team…

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